Shipping policy

SHIPPING POLICY

At Nuvora, we work with third-party fulfillment partners to deliver your order as efficiently as possible.

ORDER PROCESSING

Most orders are processed within 1–3 business days after payment confirmation.

Processing times may vary depending on the product, supplier availability, order volume, holidays, or other circumstances outside our control.

You will receive an order confirmation after your purchase has been successfully placed.

SHIPPING DESTINATIONS

Nuvora currently accepts orders for eligible products shipped to the United States.

Additional international markets may be added as our shipping network expands.

Product availability and shipping options may vary depending on the destination and fulfillment partner.

STANDARD SHIPPING

For eligible United States orders, Standard Shipping is currently offered free of charge unless otherwise stated during checkout.

Typical transit time after processing is approximately 4–7 business days for many of our products.

Estimated delivery time therefore generally consists of:

Processing time + shipping transit time.

Delivery estimates are not guaranteed delivery dates.

MULTIPLE PRODUCTS IN ONE ORDER

Because Nuvora works with different fulfillment partners and warehouses, products from the same order may occasionally be shipped separately.

If this occurs, you may receive more than one package and more than one tracking number.

There is no additional charge solely because an order is divided into multiple shipments unless otherwise disclosed during checkout.

TRACKING INFORMATION

When tracking information is available, it will be provided after the order has been processed and shipped.

Please allow reasonable time for tracking information to become active after receiving the shipping confirmation.

SHIPPING DELAYS

Delivery may occasionally be delayed because of circumstances outside Nuvora's reasonable control, including:

Carrier delays
Severe weather
High seasonal shipping volume
Customs procedures
Transportation disruptions
Incorrect or incomplete shipping information
Supplier or warehouse delays

We will make reasonable efforts to assist customers when a shipment experiences an unusual delay.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

If you notice an error after placing your order, contact us immediately.

Because orders may begin processing quickly, we cannot guarantee that an address can be changed after the order has entered fulfillment.

LOST OR MISSING PACKAGES

If your tracking information shows unusual delays or you believe your package has been lost in transit, please contact Nuvora through our Contact page.

Include:

Your order number
The email address used for the order
Your shipping address
Any available tracking information

We will review the situation with the applicable fulfillment partner or carrier.

DAMAGED OR INCORRECT ORDERS

If an item arrives damaged or you receive an incorrect product, contact us as soon as possible after delivery.

Please provide clear photos or video showing the issue along with your order information so we can review the request efficiently.

INTERNATIONAL SHIPPING

When international markets become available, delivery times, shipping costs, customs duties, taxes, and import requirements may vary by destination.

Customers may be responsible for duties, taxes, customs charges, or other import fees imposed by local authorities unless explicitly stated otherwise during checkout.

RETURNS

Shipping an item back to us is handled according to our Return & Refund Policy.

Eligible products currently have a 14-day return window after delivery, and customers are generally responsible for arranging and paying return shipping unless otherwise required by applicable law.

Do not send a return without first contacting Nuvora, because the correct return destination may vary depending on the product and fulfillment partner.