Refund policy

RETURN & REFUND POLICY

At Nuvora, we want you to feel confident with your purchase. Please read this Return & Refund Policy before placing an order.

14-DAY RETURN WINDOW

You may request a return within 14 calendar days after your item is delivered.

To start a return, please contact us at nuvorastore155@outlook.com and include:
• Your order number
• The email address used to place the order
• The reason for your return request
• Photos or video if the item is damaged, defective, or incorrect

ELIGIBILITY FOR RETURNS

To be eligible for a return, an item must be:
• Unused and in the same condition in which it was received
• In its original packaging, when applicable
• Accompanied by proof of purchase or valid order information
• Requested within 14 calendar days of delivery

RETURN AUTHORIZATION AND RETURN ADDRESS

Please do not send an item back before contacting Nuvora and receiving return authorization.

Because products may be fulfilled from different suppliers or warehouses, the return address can vary by product. After we review and approve your request, we will email you the applicable return instructions and return address.

Items returned without prior authorization may not be accepted.

RETURN SHIPPING COSTS

Customers are responsible for arranging and paying for return shipping unless the item received is damaged, defective, incorrect, or another remedy is required under applicable law.

Original shipping charges, when applicable, are non-refundable.

FINAL SALE ITEMS

The following products are final sale and cannot be returned or cancelled once processing has begun:
• Vintage Metal Frame Sunglasses – UV400 Anti-Glare Fashion Eyewear
• 3-in-1 UV Toothbrush Sterilizer & Holder with Automatic Toothpaste Dispenser

Any additional final-sale item will be clearly identified as final sale on its product page before purchase.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us at nuvorastore155@outlook.com as soon as possible. Include your order number and clear photos or video of the issue. We will review your request and provide the appropriate resolution based on the circumstances of the order.

CANCELLATIONS

Orders may be cancelled within 1 hour after they are placed, provided fulfillment has not progressed beyond the point where cancellation is possible.

After this cancellation window, an order may already be processing and cancellation cannot be guaranteed.

REFUNDS

After an approved return is received and inspected, we will notify you by email of the refund decision.

If the refund is approved, Nuvora will process it to your original payment method within 5 business days after we receive and inspect the returned item.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

EXCHANGES

Exchanges depend on the specific product and available inventory. If you need a replacement or a different item, contact us before returning the original product.

For return, refund, cancellation, exchange, or order-related questions, please contact us at:

Nuvora
Email: nuvorastore155@outlook.com

Please include your order number and the email address used to place the order so we can assist you efficiently.

LEGAL RIGHTS

Nothing in this policy limits any rights you may have under applicable consumer protection laws.